Telecommunications
Intranet Modernization for a Global Telecom Group
How we replaced a fragmented legacy intranet with a unified digital workplace serving 100,000+ employees across 30+ countries in 10 months.
100K+Employees onboarded
30+Countries & languages
10 monthsFull global rollout
Client Profile
Tier-1 European telecom group with 100,000+ employees, multiple business units across 30+ countries, and multilingual publishing needs. Result
One unified SharePoint Online workplace with stronger governance, better findability, and a consistent employee experience across all regions. BEFORE
Fragmented systems across every region
Employees can't find reliable information
Duplicated, outdated documents everywhere
No content governance or standards
Low adoption and poor user experience
AFTER
Single unified platform for all regions
Information found in seconds, not hours
Global metadata & content tagging
Enforced governance workflows
Modern, intuitive experience in 30+ languages
Challenges
- Outdated intranet platform with low adoption rates and poor user experience across the entire organization
- Critical information fragmented across different systems creating communication silos between departments
- No unified governance for documents and content structure, leading to duplicated and outdated information
- Employees struggled to find reliable, up-to-date information across departments and regions
- Operations spanning 30+ languages required simultaneous multilingual publishing support
- IT and HR departments lacked centralized hubs for their department-specific content and applications
Solution
Comprehensive SharePoint Online modernization built on Microsoft 365 — designed to unify communication, content, and collaboration across every region and business unit.
- Modern intranet architecture with a unified, consistent design language across all regional sites
- Predefined template library for rapid deployment of landing pages and departmental dashboards
- Global information architecture with consistent metadata and content tagging standards
- Dedicated IT and HR departmental hubs centralizing documents, announcements, and applications
- Multi-language support enabling seamless collaboration and publishing in 30+ languages
- Content governance framework ensuring documents stay current, discoverable, and properly structured
Outcomes
- Full deployment completed in 10 months across 30+ countries and 100,000+ employees
- Significantly improved communication, collaboration, and information exchange across regions
- Documents better structured through global metadata, leading to increased discoverability
- Successful transition to a modern digital workplace with an intuitive single platform
- Enhanced employee productivity through centralized access to all organizational information
- Eliminated duplicate and outdated content through enforced governance workflows
How It Works
1
Audit & Architect
Map existing content across all regions. Define unified information architecture and governance rules.
2
Build & Migrate
Deploy SharePoint Online templates, migrate content, and configure multilingual publishing for 30+ languages.
3
Roll Out & Train
Phased rollout by region with local champions. Training sessions ensure adoption from day one.
Timeline: 10 months for full global rollout across all countries and business units.
Ready to unify your digital workplace?
Let's discuss how we can modernize your intranet.
Transform Your Workplace